Booking conditions

Personal Data Processing

In accordance with the provisions of Law 15/1999, of December 13, on the Protection of Personal Data, the user accepts that the personal data provided at the time of booking will be incorporated into a file owned by Compañía Hotelera Andes Plaza, hereinafter referred to as the company, with 830.012.169-9 and registered office at Avenida 15 Calle 100 Chicó norte, Bogotá (Colombia), for the management of the reservation system, the processing of your request, control and management of the relationship with website users who process bookings, as well as for conducting statistical studies of registered users on the aforementioned website to design improvements in the services provided. All fields on the forms marked as mandatory must be completed for your requests to be correctly processed. The personal data you provide will only be communicated to third parties in compliance with legal obligations or with your prior consent. The user expressly consents that the provided banking data be used to address potential penalties for cancellations or no-shows as set in the rate conditions. The processing of your bookings necessarily implies the aforementioned processing, and therefore the process cannot proceed in case of opposition to the same. You may, at any time, exercise your rights of access, rectification, cancellation, or opposition as indicated below.

Accuracy of the Data

The user will, in any case, be responsible for the accuracy of the data provided, reserving the company the right to exclude from registered services any user who has provided false data, without prejudice to other actions that may apply in Law. Furthermore, the user must be duly authorized to provide data of third persons. Only if they have the consent of future hotel guests may the user list their names and surnames in the Room Distribution section. Such information, which will allow the chosen Hotel to provide better service to its guests, is optional, so its provision by the user implies, under their exclusive responsibility, the assumption of the duty to inform them of the content of our Privacy Policy before offering personal information.

Data Processing During Navigation

In accordance with the obligation set forth in Article 22.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, you are informed that the company uses cookies. A cookie is a piece of text information that websites transfer to the hard drive of the devices that connect to them. We use session cookies to identify the user and maintain their identification status. Session cookies are automatically deleted from the hard drive at the end of the session. We also use cookies to collect anonymous and aggregated statistics that allow us to analyze how users use our website, in order to improve it. The following information about our website visitors is obtained and retained:

• a) The domain name of the provider (PSI) and/or IP address giving them access to the network. For example, a user from provider xxx will only be identified with the domain xxx.es and/or IP address. This way, we can compile statistics about the countries and servers that visit our website most often.
• b) The date and time of access to our website. This allows us to find out peak times and make necessary adjustments to avoid saturation problems at our peak hours.
• c) The internet address from which the link leading to our website originated. Thanks to this data, we can understand the effectiveness of the different banners and links pointing to our server, to enhance those that provide better results.
• d) The number of daily visitors in each section. This allows us to know the most popular areas and increase and improve their content so that users obtain a more satisfactory result.

This will allow us to obtain the following information:

• a) The date and time of the last time the user visited our website.
• b) The content design that the user chose during their visit to our website.
• c) Security elements involved in controlling access to restricted areas.

Although the obtained information is, in principle, completely anonymous, following Report 327/2003 of the Spanish Data Protection Agency, users are informed that the aforementioned data will be incorporated into a personal data file owned by the company for the previously detailed purposes, and the user may exercise their rights of access, rectification, cancellation, and opposition as indicated below. We also use the Google Adwords remarketing tool. This tool allows us to publish ads on the Google Adwords Content Network (more details about the Google content network here: https://support.google.com/adwords/answer/2404190) based on previous visits of users to our website. For this purpose, some pages of our website include a code called “remarketing tag”. These tags allow us to read and set cookies in your browser to determine the specific type of ad that will be shown to the user, based on elements related to their visit to our website, such as the navigation circuit chosen, specific pages visited, or actions taken on them. The remarketing lists thus created are stored in a database in Google’s servers, where all cookie IDs associated with each list or category of interests are stored. The obtained information only allows us to identify a specific browser, and Google is unable to identify the user solely with this information (more about the Remarketing tool at the following link: https://www.google.es/adwords). Regarding the company, this information can only be associated with a specific user if that user is identified on the website, for instance, by having completed a booking process. In this case, the data thus obtained will be communicated to the company for commercial prospecting purposes and web user segmentation to design commercial campaigns according to interests shown during navigation, and the data will be incorporated into a file of the aforementioned entity for the stated purposes. To oppose the aforementioned processing and communication, the user can disable cookies, as explained below: The user has the option not to receive cookies or be informed about their installation through their browser settings. However, if cookies are disabled, you may not be able to use all website functionalities. Regarding remarketing cookies, the user can disable the use of Google’s cookies by visiting Google’s ad disabling page. You can also disable DoubleClick cookies by visiting the DoubleClick disabling page (in English). To disable the use of third-party cookies, users can also visit the Network Advertising Initiative’s disabling page (in English). At any time, the user may exercise their rights of access, rectification, cancellation, and opposition as indicated below.

Advertising File

If the user wishes to receive information about the company’s promotions, they can authorize the transfer of their data for such purposes simply by accepting these Booking Conditions. If, on the contrary, you do not wish to receive such information, you must expressly activate the opt-out box. Only when there is consent, the personal data necessary for communication will be transferred to Paraty Hoteles S.L and will be used to keep you informed, either by email or any other means, of news, products, and services related to the company and Paraty S.L. From this moment on, you are informed that if this is your expressed wish, your personal data will be incorporated into a personal data file for which the company is responsible, allowing the user to access, cancel, rectify their data, or oppose its processing by writing to the company as indicated below.

Rights

The rights of access, rectification, cancellation, and opposition can be exercised by writing, accompanied by a copy of your ID, addressed to the responsible party for the relevant file at the address indicated below: – Paraty Hoteles S.L. | Calle Jaen 9 | Edificio Galia 212, Oficina 11 | CP 29004 (Málaga) – Compañía Hotelera Andes Plaza | CIF 830.012.169-9 | Avenida 15 Calle 100 Chicó norte, Bogotá (Colombia) Hotel Responsibility Accessing the page does not imply the existence of any commercial relationship between the user and the company. The portal only provides information about hotel vacancies at the time of requesting said information, therefore, if you make an online booking, you are contracting directly with the hotel and not with the portal. The printed version of the booking made serves as a locator when you arrive at the hotel. Booking hotel nights on this website implies the client’s adherence to and acceptance of each and every one of the general conditions exposed here. By accepting the following clauses, you declare and accept:

1. To be of legal age and have full capacity to make the booking, stating that you understand and comprehend all conditions found on the website.
2. That the data provided when making the online booking is true, complete, and concise.
3. Only those pages contained within the website map are included on the website.
4. That accessing this website is the user’s responsibility.
5. That once the booking is made, the electronic document in which it was formalized will be archived, and you can access it at any time.
6. To confirm the booking made, that is, the indicated dates, number of rooms, people, and chosen Hotel.
7. The conditions and price of the booking made are those expressly determined in the rate conditions included on the page where you make the booking.
8. Regarding the relationship with the portal, it gives you the possibility of booking rooms at the chosen hotel through its website, but it does not offer any kind of hotel service under its responsibility.
9. That your card’s data is collected to guarantee the booking. Payment will be made in cash at the chosen Hotel, and only in the case of cancellations or no-shows will the booking be canceled, and the charge fixed in the tariff conditions will be made.
10. Offers are only valid for the time they remain accessible to the service recipients.
11. The Hotel is 100% smoke-free (Law 1335 of 2009); we kindly ask you to refrain from smoking in the rooms and closed areas of the hotel, as a penalty of $300,000 COP applies.
12. The hotel requires that one of the guests is at least 18 years old at the time of check-in.
13. The total maximum number of people per room is 4.
14. The maximum number of adults per room is 3.
15. The maximum number of children per room is 2.
16. The maximum number of infants per room is 1.
17. To enter the hotel with minors, it is necessary to present the minor’s civil registration or identity card. If not accompanied by their parents, the guardian must present an authorization document authenticated by at least one parent. Law 1098 of 2006 Child and Adolescent Code. If this document is not presented, minors will not be admitted to the hotel.
18. All guests must present their identity document (citizen identification, foreigner identification card, or passport) at check-in. Minors must present civil registration, and if not staying with their parents, they must present a written and notarized authorization.
19. 19) Contact Us: For inquiries, please call +57 (1)-314 8180 from 8 am to 6 pm (Colombian time) or send an email to andesvirtual@hotelandesplaza.co

Prices

• The published prices exclude VAT. In accordance with Law 2068 of December 31, 2020, which amends the General Tourism Law of Colombia, we have removed the 19% VAT on accommodation and the 8% consumption tax during the year 2021.
• The price includes: Price per night depending on the type of room and selected regime, except for hotels where the inclusion of other services is specifically indicated.
• The price does not include: Any unspecified service and extras such as transfers, tips, phone calls, laundry services, minibar, parking, etc.
• Check-in and Check-out times: As a general rule, unless expressly agreed otherwise with the establishment, rooms can be used from 3 pm on the day of arrival and must be vacated by 12 pm on the day of departure.
• Early check-in service: From 8:00 am, subject to availability. It will incur additional costs according to the chosen plan type.
• Late check-out service: Available until 5:00 pm. It will incur additional costs according to the chosen plan type.
• If you booked a breakfast plan, the following services are included: -Accommodation -Buffet Breakfast 6:30 am – 10:00 am -Unlimited Wi-Fi Internet in room and social areas. -Free local calls. Access to public areas like gym, lobby bar.
• Cancellations or changes will be subject to the penalty applicable to the purchased rate or promotion, and the cancellation policies will be described in the observations field.
• Cancellations or changes made after arrival (check-in) will be subject to a 100% charge of the amount paid.
• VAT exemption for foreigners: Colombian law grants a tax benefit to save 19% VAT, provided the following conditions are met: Foreigners or non-resident Colombians, with stays less than 183 days continuous or discontinuous in Colombia, whose entry stamp to the country is as a tourist (PIP-5, TP-11, or PTP-5) and have purchased a tourist package. DECREE 834 OF 2013 TITLE II CONTROL, SURVEILLANCE, AND MIGRATION VERIFICATION CHAPTER 1 ENTRY STAY PERMIT.
• All refund requests must be made within 60 days after the hotel’s departure (check-out). At the discretion of Hotel Andes Plaza, refunds may be issued due to force majeure circumstances.
• The availability of accommodation in the same hotel for additional nights or guests is subject to availability and is not guaranteed. The price must be consulted directly at the hotel.
• Your credit card will be charged the total cost of accommodation and additional services at the time of purchase. Prices and room availability are not guaranteed until full payment is received.
• Payment receipt: Reservations made on a plan with breakfast included do not include VAT; the VAT value related to the payment receipt is the accommodation tax (VAT 19%) that you will pay directly at the hotel.
• The hotel will charge as adults anyone over the age of 12.
• The availability of accommodation in the same hotel for additional guests is subject to availability and is not guaranteed.
• Your credit card will be charged the total cost of accommodation and additional services at the time of purchase. Prices and room availability are not guaranteed until full payment is received.
• For bookings, the hotel considers children to be those under the age of 5 to 11 at the time of check-in; children in this age range are subject to the established children’s rate.
• For bookings, the hotel considers infants to be those under the age of 0 to 4 at the time of check-in; children in this age range are free of charge.

Passports and Visas

All travelers, without exception (including children), must have their personal and family documentation in order, whether it’s a passport or ID, according to current legislation. It is their responsibility to obtain visas, passports, vaccination certificates, etc., when the trips require them. Minors under 18 must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any authority. If a visa is denied by any authority due to personal user reasons or admission to the country is denied for lack of required conditions or due to a defect in the required documentation or not having it, the hotel declines all responsibility for such events, with any incurred expenses being the consumer’s burden, applying the conditions and rules established for no-show circumstances.

Place to Pay

Any person making a purchase on the site www.hotelandesplaza.co, acting freely and voluntarily, authorizes Compañía Hotelera Andes Plaza, through the service provider EGM Ingeniería Sin Fronteras S.A.S and/or Place to Pay, to consult and request information on credit, financial, commercial, and service behavior from third parties, even in countries of the same nature to the CIFIN S.A information center, generating a consultation footprint.

Shipping Conditions

As one interested in communicating with HOTEL ANDES PLAZA, I authorize the use of my personal data for the purpose of:

1. Establishing contact to respond to inquiries, complaints, or suggestions.
2. Providing information about products, services, and offers.
3. Evaluating the quality of services and products offered.
4. Inviting to trainings, courses, seminars, or any types of events hosted by HOTEL ANDES PLAZA.
5. Conducting market studies and analyses.
6. Transferring and transmitting personal data to third parties with commercial ties to HOTEL ANDES PLAZA.
7. Initiating any kind of communication to enable HOTEL ANDES PLAZA to fulfill its corporate purpose and develop its functions as a company. HOTEL ANDES PLAZA, within the framework of Law 1581 of 2012 and Decree 1377 of 2013, as well as other related regulations, reminds you as the holder of the provided information, you have the right to know, update, and rectify your personal data, and where applicable, to delete them or revoke the authorization given for their processing. Domicile: For the purposes of this privacy notice, HOTEL ANDES PLAZA, indicates its address at Avenida 15 Calle 100, Sector Chicó norte, phone +57 (1) 314 8180. Email address: andesvirtual@hotelandesplaza.co