Privacy Policy

1. Privacy Policy

SENDING CONDITIONS As an interested party in contacting HOTEL ANDES PLAZA, I authorize the use of my personal data for the purpose of:

1. Establishing contact to respond to inquiries, complaints, or suggestions.
2. Providing information about products, services, and offers.
3. Assessing the quality of the services and products offered.
4. Inviting to trainings, courses, seminars, or any type of event organized by HOTEL ANDES PLAZA.
5. Conducting market studies and analysis.
6. Transferring and transmitting personal data to third parties with commercial ties to HOTEL ANDES PLAZA.
7. As well as to initiate any type of communication for HOTEL ANDES PLAZA to fulfill its corporate purpose and the development of its functions as a company. HOTEL ANDES PLAZA, within the framework of Law 1581 of 2012, Decree 1377 of 2013, and other related regulations, reminds you that as the data owner, you have the right to know, update, and rectify your personal data, and in applicable cases, to delete them or revoke the authorization given for their processing. Address: For the purpose of this privacy notice, HOTEL ANDES PLAZA specifies its address located at Chico Norte, Avenida 15 Calle 100 Sector Chico Norte, telephone 314 8180 Email: andesvirtual@hotelandesplaza.co.

2. Cookies

See cookie usage policy

3. Visit Log

Each time the server of Hotel Andes Plaza is accessed, the IP address from which the user navigates will be collected and recorded, as well as the pages visited on Hotel Andes Plaza. These data will be stored in a LOG file for statistical purposes and to determine the number of pages viewed.

4. Hyperlinks

The portal of www.emhotels.com allows access to other web pages managed and controlled by third parties through different links to facilitate users’ search for information, content, and Internet services, without in any case being considered as a recommendation or invitation to visit them. The creation of a hyperlink from a web page of another Internet portal to any of the pages on the portal of paratytech.com must be subject to the following conditions:

• Any hyperlink to the portal of www.emhotels.com will be made to its main page or main pages of the sections it contains;
• Reproduction, under no circumstances, of the services or contents of the portal of Hotel Andes Plaza is allowed;
• The web page on which the hyperlink is established shall not contain illegal information or contents, contrary to moral, good customs, or public order, nor shall it provide contents contrary to any third party rights;
• No false, inaccurate, or incorrect statement about the pages of the portal of paratytech.com, nor about its services or contents, shall be included;
• No deep-links, IMG links or image links, nor frames with the pages of the portal of paraty.es may be established without the express prior authorization of Hotel Andes Plaza;
• Except for those signs that form part of the hyperlink, the web page on which it is established shall not contain any trademark, trade name, establishment sign, name, logo, slogan, or other distinctive signs belonging to Hotel Andes Plaza;
• The establishment of the hyperlink will not imply the existence of a relationship between Hotel Andes Plaza and the owner of the web page or the portal from which it is made, nor that Hotel Andes Plaza has authorized the hyperlink or supervised, known, accepted, or assumed the services and contents offered on said portal. Hotel Andes Plaza does not market, previously control, nor make its own the contents, services, and information available on such web pages, nor is it responsible for them or for the information and statements included in them. Hotel Andes Plaza is not responsible either for any damages of any kind that may arise from access, maintenance, use, quality, legality, reliability, and usefulness of the contents, information, communications, statements, products, and services existing or offered on web pages not managed by itself.

5. General

Hotel Andes Plaza reserves, without the need for prior notice and at any time, the right to temporarily suspend access to its web page and to make modifications it deems appropriate to the page, the services or information offered, their presentation or location, and the access and use conditions of the Hotel Andes Plaza web page. All information received on this web page will be considered given to Hotel Andes Plaza free of charge. Email will not be considered a valid means for filing complaints. For this purpose, you should contact the Legal Advisory Department of Hotel Andes Plaza, located at Avenida 15 Calle 100 Chicó Norte, Bogotá (Colombia), which will specify in each case the procedures to follow.

All matters related to the web page of Hotel Andes Plaza are governed by Spanish law and are subject to the jurisdiction of the corresponding Courts and Tribunals, with waiver of any jurisdiction that may apply.

6. Accuracy of the Data

The user will be responsible, in any case, for the accuracy of the data provided, reserving Hotel Andes Plaza the right to exclude from the registered services any user who has provided false data, without prejudice to other actions that may proceed in Law. Likewise, the user must be duly authorized to provide third-party data. Only if it has the consent of future hotel guests, the user may provide the hotel with such data. Such information, which will allow Hotel Andes Plaza to provide better service to its guests, is optional, so its provision by the user implies, under their sole responsibility, the assumption of the duty to inform them of the content of our Privacy Policy prior to offering personal information.

7. Hotel Responsibility

Accessing the page in no case implies the existence of a commercial relationship between the user and Hotel Andes Plaza. The portal only provides information about available hotel vacancies at the time of requesting such information, therefore if you make an online reservation, you are contracting directly with the hotel and not with the portal. The printed version of the reservation made serves as a locator when you come to the hotel. The reservation of hotel nights on this website implies acceptance and adherence by the client to all and each of the general conditions set forth herein. By accepting the following clauses, you declare and accept:

1. Being of legal age and having full capacity to make the reservation, stating that you understand and comprehend all of the conditions found on the web page.
2. The data provided when making the online reservation are true, complete, and concise.
3. Only those pages that appear within the web map are included on the website.
4. Access to this web page is the user’s responsibility.
5. Once the reservation has been made, the electronic document in which it has been formalized will be filed, and you can access it at any time.
6. Confirming the reservation made, that is, the indicated dates, the number of rooms, people, and the chosen Hotel.
7. The conditions and price of the reservation made are those expressly determined in the rate conditions explicitly included on the page you make the reservation.
8. Regarding the relationship with the portal, it gives you the possibility to book rooms at the chosen hotel through its web page but does not offer any kind of hotel services under its responsibility.
9. The card details are collected for the purpose of guaranteeing the reservation. Payment for it will be made at the chosen Hotel and only in the case of cancellations or no-shows will the reservation be canceled and the charge determined in the tariff conditions will be made.
10. Offers will only be valid as long as they remain accessible to the service recipients.

8. Prices

The indicated prices are Public Sale Prices. The price includes: Price per night depending on the type of room and regime selected, except for hotels where the inclusion of other services is specifically indicated. The price does not include: Any unspecified service besides extras such as taxes, transfers, tips, phone calls, laundry services, minibar, parking, etc… Check-in and check-out time: generally, and unless expressly agreed otherwise with the establishment, rooms may be used from 3 p.m. on the day of arrival and must be vacated by 12 p.m. on the day of departure.

9. Passports and Visas